Discussion Questions
- Have we defined the “delivery” environment that is within our control?
- Have we reviewed how open, accessible, and inclusive we are? Are we aware of who is underrepresented?
- Have we considered what we can do to make improvements?
- Is inclusion a consideration within our monitoring, evaluation and learning processes?
- Do we support our delivery environments and associated workforce to consider our values, culture, and behaviours to be more inclusive?
Supportive Solutions
Audit our delivery environments with an all-inclusive lens. Consider customer feedback and commission an independent review from experienced experts.
Provide training and support with the creation of improvement action plans for delivery environments.
https://blog.hubspot.com/service/strategies-to-obtain-customer-feedback
https://www.open.ac.uk/equality-diversity/content/free-learning-materials
