Statement 4 - We understand and advocate a positive experience for all

Discussion Questions

Do we understand what a positive experience is? And what it includes?
Have we adapted our offer and considered the feedback from all diverse customers / members / workforce? Are we inclusive by design?
Do we understand how to change what happens to satisfy this positive experience?
Do we promote this positive experience in our images, language and marketing?

Supportive Solutions

Consider a research project: review / gather insight on what a positive participant experience is especially for our underrepresented groups. Include non-participants in our review.

Use this insight to promote the experience that our participants want to have. Use as a benchmark and monitor how this is improving.

https://evaluationframework.sportengland.org/