Statement 11 - We understand the culture (potential sub-cultures) of our delivery system / environments / community (for example for regional associations, club networks, licensees, sub-contractors, facilities)

Have we considered and defined the culture of our delivery system / environment / community?
What are the assumptions, beliefs, and values shared across this system?
Have we engaged the workforce, deliverers, partners, members, or customers to understand this culture (and potential subcultures)? Do we know how this impacts the end user or underrepresented groups?

Undertake a cultural assessment within participant / delivery workforce surveys.

Statement 11 – We understand the culture (potential sub-cultures) of our delivery system / environments / community (for example for regional associations, club networks, licensees, sub-contractors, facilities)