Statement 10 - We have a culture of being insight led, continuous improvement, challenging ourselves positively and learning

Do we review our recruitment process and learn from this. Such as, who did the advert attract and where did they see it? Who dropped out of the process and at what stage?
Do we regularly review the satisfaction and views of our staff and respond to these?
Do we consider who isn’t a current user of our services, why this might be and respond to this?
Do we review insight and impact assessments as part of decision making and improvement planning?
Do we challenge ourselves to do things differently based on insight?
Do we reflect on what did not work well or what could be improved to meet the needs of people facing barriers to our service?
Do we consider what went well and how to replicate or scale this up to benefit more people?

Build insight and learning review processes into operations throughout the organisation.

Consider questions within impact assessment about underrepresented groups.

Enable time for evaluation, learning and reflection.

Statement 10 – We have a culture of being insight led, continuous improvement, challenging ourselves positively and learning