Statement 10 - We create opportunities to listen and learn and use what we learn to make changes that lead to improved inclusive practice

Do we have mechanisms in place to listen to customers / workforce etc.?
Do we respond positively to feedback even if it is negative?
Is feedback available from all our specific diverse groups of people/ underrepresented communities? Are there any gaps in your information?
Does it feed into our decision making?
Are we embedding and building on this work in your mainstream offer?
Are we honest about our failures and do we take the opportunity to learn from them?

Proactively seek feedback and ensure the processes for feedback are open and inclusive.

Promote that we have listened and how we have used this insight in action. This encourages more people to contribute.

Statement 10 – We create opportunities to listen and learn and use what we learn to make changes that lead to improved inclusive practice